Appointments

We will try to offer you an appointment as soon as possible at a time convenient to you. We aim to provide a prompt and high quality dental service.

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disability that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Patients who are violent or abusive to practice personnel, other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

To enable us to continue to provide a prompt and high quality dental service, we invite you to keep your appointments. Failed appointments or short notice cancelations (i.e within 48 hours of appointment time) deprive other patients of appointments slots. It also considerably increase our operating costs.

Failed and short notice cancellation appointments - may result in the termination of your proposed treatment as it will be regarded as an indication by the patient to abandon that course of treatment.

In line with advice from NHS England, we will no longer offer appointments to patients who fail to attend or do not give 48 hours’ notice to cancel appointments.

The practice policy is that if you fail to attend 2 appointments or give less than 48 hours’ notice to cancel an appointment on 2 occasions of fail to attend one appointment and short notice cancel another appointment (give less than 48 hours’ notice to cancel the appointment), we will not be able to complete your treatment or offer you any further appointments at the practice. If you arrive late for your appointment this will go as a failed to attend appointment. There is no time frame for when this policy applies but applies for however long the patient attends the practice for.

NHS Treatments - not undertaken within two months, will be regarded as an indication by the patient to abandon that course of treatment. Treatment plans are based on initial examination. A new course of treatment may involve additional statutory NHS charges. Your dentist will also determine whether he/she will be able to provide the treatment on the NHS as you have not completed that course of treatment or will offer you the treatment on a private basis.

Our practice has a limited annual budget from NHS England to provide NHS treatment. Our existing NHS patients have priority to NHS treatments. However, please note that regular check-ups at recommended intervals will ensure that we are able to continue seeing you on the NHS. Please kindly note that you are not registered at the practice because you have been seen as a patient. There is no registration at the dental practice and the provision to see you as a NHS patient at the practice is subject to NHS spaces being available at the time of booking the appointment. 

Failure to attend within a reasonable amount of time from your recommended interval will mean that the allocated NHS budget will have been offered to a new patient and your re-acceptance at this practice may only be available on a Private Basis.

Private Treatments - For any Failed or Short Notice Cancellations a charge may be made, based on the length of the booked appointment time. The practice will take a deposit towards future treatments.

Hygienist Treatments - For any Failed or Short Notice Cancellations a full charge may be made. The practice will take a deposit towards future treatments.